Introduction

At CrazePulse.com, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy to understand how we handle returns and refunds.

Returns

Eligibility for Returns

  • Products must be returned within 30 days from the date of purchase.
  • Products must be unused, in the same condition that you received them, and in the original packaging.
  • Certain items are non-returnable, including perishable goods, custom products, and gift cards.

How to Initiate a Return

  1. Contact Us: Email our customer service team at support@crazepulse.com to initiate a return. Please include your order number, reason for return, and any supporting documentation or photos.
  2. Receive Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Ship the Item: Package the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.

Return Shipping

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Partial Refunds

  • Partial refunds may be granted in certain situations, such as:
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@crazepulse.com.

Non-Returnable Items

  • Perishable Goods: Food, flowers, newspapers, or magazines cannot be returned.
  • Custom Products: Custom or personalized items cannot be returned.
  • Gift Cards: Gift cards are non-returnable and non-refundable.
  • Health and Personal Care Items: Some health and personal care items are non-returnable for safety and hygiene reasons.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at support@crazepulse.com.

Sale Items

  • Only regular priced items may be refunded. Sale items are non-refundable.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

  • Email: support@crazepulse.com
  • Address: SUITE A 82 , JAMES CARTER ROAD, MILDENHALL, BURY ST. BURY, ST. EDMUNDS ,ENGLAND ,UNITED KINGDOM

Thank you for shopping with CrazePulse.com. We value your business and are committed to providing excellent customer service.